Privacy Policy
At Wumi Healthcare ("Wumi", "we", "us", or "our"), we treat your family's domestic, personal, and health monitoring data with the exact same uncompromising reverence as we do your physical dignity.
1. Scope of This Policy
This Privacy Policy applies to all information collected through our website (wumihealthcare.com), direct telephonic inquiries to our Lusaka desk, our digital application forms, secure WhatsApp family broadcast groups, and in-person domestic or hospital care assessments. By engaging Wumi Healthcare, you consent to the data practices mapped out in this framework.
2. Information We Collect
To safely assign our clinical and support professionals, we collect distinct tiers of data:
Full names of the client and primary family contacts, Zambian or international diaspora phone numbers, residential street addresses in Lusaka, and necessary residential access/gate codes.
Logged routine tracking of blood pressure, body temperature, oxygen saturation, daily dietary intake, and prescribed medication scheduling required strictly for home monitoring.
3. How We Use Your Data
We do not collect data for speculative marketing. Your information is deployed exclusively to:
- Dispatch the appropriate, language-aligned care professional to your residence or hospital ward.
- Maintain daily, logged vital sign updates for your designated family physicians or matrons.
- Operate the secure daily family WhatsApp update groups.
- Process legal statutory billing, B2B facility relief invoicing, and professional insurance claims.
- Conduct background verification for job applicants applying via our Careers portal.
A hallmark of Wumi’s service is transparent daily updates via WhatsApp. We explicitly guarantee that any photographs, audio voice notes, or physical status updates of your loved one shared in these chat groups are strictly end-to-end encrypted. Wumi caregivers are contractually barred from storing client photos on their personal camera rolls. We will never utilize client imagery for public social media marketing without explicit, signed, written consent from the legal family proxy.
5. Data Sharing & Third Parties
Wumi Healthcare has never, and will never, sell or rent your personal data to third parties. We disclose necessary records solely to:
6. Data Retention & Security
Physical clinical intake sheets are archived inside locked, fire-proofed physical terminals at our Lusaka headquarters. Digital intake forms and monitoring logs are hosted on secure, encrypted cloud servers compliant with international ISO/IEC 27001 standards. Data is retained only for the active lifespan of the care contract, plus statutory statutory tax and medical archiving periods required by Zambian law.
7. Your Statutory Rights
Under Zambian data protection legislation, you retain the absolute right to:
- Request a formal exported copy of all logging data held regarding your family.
- Demand the immediate rectification of erroneous residential or medical contact files.
- Request the formal erasure of your records ("The Right to be Forgotten") upon termination of care.
- Withdraw your consent for WhatsApp broadcast updates at any time.
Let us support your family with the dignity they deserve.
Whether you need daily home companionship in Kabulonga, short-term ward support at UTH, or professional vital signs monitoring, Wumi is ready to step in.